Event FAQs

What is the minimum age requirement to purchase a ticket? 
All attendees must be 21 years of age or older, no exceptions.  Valid ID may be required to be shown at the entry to the event.

What if we have purchased tickets and are not able to attend the event?
RASA tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If our event is postponed or rescheduled, tickets will be honored for the rescheduled date.  Events that are cancelled without being rescheduled are eligible for a ticket refund. 

If we are eligible for a refund how is that processed?

If a refund is issued, it will be processed to the original method of payment used at time of purchase. RASA cannot issue a refund to a different credit card or debit card. RASA may occasionally offer tickets at a discount after the original on-sale date, and will not refund the difference between the original price and the sale price.  

Does RASA offer credit?
RASA may provide the option to request a credit for canceled, postponed, rescheduled, or moved events; if so, we will send you a notification, and you can submit a request for credit. The amount of the credit will always include at least 100% of the price of the original ticket(s), plus fees and taxes. Once you’ve requested to receive credit and we’ve verified your order is eligible for credit, we’ll send you a credit code which you can use for eligible purchases, along with instructions for redeeming that credit.

Chargebacks and Other Refund Prohibitions

You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund from RASA unless permitted by us, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card or other method of payment you used to purchase tickets from RASA. Should you do so, your tickets are subject to immediate cancelation.  

What is RASA’s policies for camera use?
Unless otherwise indicated, all in-event content is copyrighted by RASA World, all rights reserved. No footage of our events, either still image or video, may be used for any purpose other than personal use. Therefore, reproduction, modification or retransmission in any form, by any means, for reasons other than personal use, is strictly prohibited without prior written permission.  

What is the weather policy?
RASA events are held rain or shine, and safety is always the determining factor. In the event of cancellation/postponement, when a decision is made regarding altering the planned event, updated information will be provided on the RASA platform or other social media channels, as well as by e-mail communications.  

Unlawful Resale of Tickets
Unlawful resale (or attempted unlawful resale) of tickets, including but not limited to counterfeit or copy of tickets, is grounds for seizure and cancelation without compensation. RASA reserves the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or to have been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through RASA. 

Who do we contact regarding ticketing questions or issues?
You may contact RASA Customer Relations at team@rasa.world